Q. Where is Pixaluna from?
Short Answer: From the little red dot, Singapore!
Long Answer: The creator of Pixaluna was born in Indonesia, and grew up in Singapore to a Taiwanese-Indonesian-Chinese family. (You so nosy leh!)
Q. When will my order ship?
A. For items in stock, they will be shipped within 1 - 3 business days.
For made-to-order items, they will be shipped within 2 weeks.
Q. Where do you ship to?
A. Currently, we ship to most ASEAN countries.
This includes: Malaysia, China, Hong Kong, Vietnam, Indonesia, Thailand, and Taiwan. If you really want your fix of Pixaluna, don't worry, we can figure something out! Just shoot us an e-mail at email@example.com !
Q. How long does it take for my items to arrive?
A. For most of the countries we ship to, we make sure that the shipping time does not exceed 6 working days. If you have not received your items within your stipulated time frame ( 3 - 9 working days for items in stock, 16 working days for items made-to-order), please reach out to us so that we can make sure your item(s) are making their way to you as soon as possible.
Q. What materials do you use?
A. The list of materials for each item lives in the description box of the item. Click on the item of your choosing, and voila! There it is!
Q. What currency are your prices in?
A. All items are in Singapore Dollars.
Q. Why are the sizes not the same?
A. We vary our production factories, based off of cost, availability, and time. This means that different items may have different sizes.
Q. Are you... culturally appropriating?
A. As times are evolving, our heritage and cultures are mixing and interconnecting in ways we do not expect. Sometimes we find interesting anomalies in where we come from and where we think we come from.
As we acknowledge this ambiguity in our culture and heritage, we also acknowledge the clear and undeniable fact that our appearances impact the way we are perceived, such as the use of dreads between an ethnically ‘white’-perceiving person as opposed to that of an ethnically ‘black’-perceiving person.
We must further acknowledge the minute discrepancies even between that of dark skinned Asians, and dark skinned Africans. How some of our societies have profited and exploited from other societies. Or how some societies are ‘better off’ than other societies.
However, is our culture and heritage solely based on our blood and DNA, or is it where we have grown and lived? How does one measure how much of a ethnicity they own?
We believe that cultural appreciation is required in order for our society and culture as a whole to grow and develop. To do so, we must treat each foreign culture with respect, without misrepresenting the society at large. We believe that our appreciation of the dreadlock aesthetic does not misrepresent any culture. If you believe otherwise, feel free to send us a message. We are happy to understand this ambiguous and heavy topic from any point of view.